At Perform Fitness we are committed to protecting your privacy.
We collect and process personal data about you to provide the
services you use, operate our business, meet our contractual and legal
obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
Our Privacy Notice explains how we collect, use, share and
protect your personal information.
We collect
your personal information when you:
·
Complete an Online Membership
Agreement
·
Register interest for a membership.
·
Ask us for more information
about a product or service or contact us with a question or complaint.
·
Contact our Member Services
support team through telephone, email.
·
Scan your QR code or manually
sign into our gym.
·
You have an accident in our gyms
or there was an incident where you were a witness or personally affected.
·
When you book Personal training
sessions and inductions
·
When our teams take photos of
your attendance at the gym, (Your permission will be asked beforehand)
WHAT INFORMATION DO WE COLLECT?
The
information we collect is required for the purpose of creating your Member
Account and for you to join our gym. Such information allows you to be
identified as a member of Perform fitness and includes:
- Name, date of birth, gender, e-mail
address, postal address, telephone number, health declaration and whether
you require disabled access
- Credit or debit card information,
information about your bank account number and sort code or other banking
information.
- Your usage records and duration of visits
- Your membership information – such as
dates of payment owed and received, the services you use, and any other information
related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the
services, products or information that you have requested, for administration
purposes, to improve your experience, and marketing. We may need to share your
information with our service providers, associated organisations and agents for
these purposes. We may
use your information to:
·
Process your membership application through Clubright our chosen
membership software
·
Bill you for using our services as part of your membership
·
Keep you informed about our services including operational
matters relating to your Membership
·
Provide relevant services to you
·
Confirm your attendance to the gym or booked sessions
·
To allow you to monitor your gym usage in your members area
·
Contact you with offers or promotions based on our analysis of
how you use our services and what we think will be of interest to you (unless
you choose not to receive our marketing messages)
·
Respond to any questions or concerns you might have about our
services
·
Understand how you use our services, to help us develop relevant
and updated services
·
Carry out research and statistical analysis to monitor how
customers use our services
·
Prevent and detect fraud or other crimes
We’ll store your information
for as long as you are a Member of Perform Fitness or following cancellation
and to meet legal requirements including financial audit, anti-fraud and money
laundering regulations. We will store your information for no more than 6 years
from the last activity on the account. An ‘activity’ can be classified as
access into a gym, a payment made on the membership account, or a comment added
to the membership following contact with Perform Fitness. We may contact you
about Perform Fitness services during these 6 years if you haven’t opted out of
receiving marketing communications from us.